FAQ

  1. How do I ask a question?
    • Click the “+” icon in the middle of the navigation bar (bottom of the screen)
    • Select category
    • Tag a subcategory
    • Tag course code
    • Type question
    • Choose speed of response

  2. Can I ask questions for all levels of education?
    • At this time, Soach is a knowledge sharing platform for the University/College level.

  3. Why do I have to pick a speed for my question?
    • While our Coaches will try to answer all questions, priority is given to the most urgent questions (ie. the more urgent the question, the faster our Coaches will answer!)

  4. What do I do if I want to ask questions but I don’t see an appropriate category?
    • We will be adding more categories, so let us know which ones you’d like to see added.

  5. Will people know who I am?
    • No. We created a place that allows you to ask ANY question without feeling judged.

  6. What can I do with my free Help Coins?
    • Use the coins to get answers faster!

  7. Can I ask more than one question in the same chat?
    • We encourage users to ask follow up questions about one problem. However, each chat is for a specific question only.

  8. Why can I only answer Student Life questions?
    • In order you to answer questions from other categories, you must first become a Coach.

  9. How can I earn money?
    • Become a Coach and earn money while helping your peers.

  10. How can i become a Coach?
    • Let us know what subjects you’d like to Coach and we’ll be sure to get in touch with you!