Privacy Policy

Soach is an on-demand marketplace for speed coaching provided and made available to you by Soach Inc. (“Soach”, “we”, “us” or “our”) through our website www.soach.com or mobile applications (together, the “Service")

This privacy policy (the “Policy”) outlines how we collect, use, disclose, manage and safeguard your personal information.

For the purposes of this Policy, “personal information” means information about an identifiable individual.

Soach will collect personal information from you when you access and use the Service. By accessing or using the Service, you are agreeing to the terms of this Policy. The Policy should be read in conjunction with the Terms of Use. You should not use the Service unless you fully understand and agree to the Terms of Use and the Policy.

We take the privacy of our users seriously and are committed to safeguarding your personal information. If you have any questions about the Policy or our privacy practices, please contact our Privacy Administrator with your questions at legal@soach.com or by telephone at (416) 456-4973.

1. Information We Collect and Store

Soach will collect information from you when you access or use the Service, including when you register for an account (“Account”) with Soach.

Registration and Account Information

When you create an Account with Soach we will collect certain information from you, which may include:

  • your name;
  • your contact information, including email address;
  • the name of the university or college that you attend;
  • the year you are scheduled to graduate;
  • your profile picture; and
  • demographic information.

You may decide to integrate your Account with a social media service. In connection with such integration, you authorize us to collect certain information that you have provided to the social media service, including your profile information, as well as any information that you make publicly available on or through the social media service. By using these social media services to interact with the website, Soach is not given access to your login credentials, user name, password, or any information you may provide directly to these applications. You are strongly advised to review the privacy policies of any third-party applications you use to interact with our website.

Coaches

In order to register as a coach on the Service, Soach will collect additional information from you, which may include:

  • transcripts;
  • relevant credentials; and
  • Facebook profile information

Payment Information

When you make or receive a payment through the Service, we will collect your credit card, debit card or banking information and other financial data in order to process the payment.

Third-Party Information

When you use the Service, we may collect information of third-parties that you provide to us or authorize us to collect, including the personal information of your friends or colleagues (“Third-Party Data”). You are responsible for obtaining the necessary consent for the collection and use of Third-Party Data and for the disclosure of this data to us.

Log and Website Information

When you access and use the Service, we may automatically collect certain technical information about your visit, including the date, time, browser type, your internet service provider, your IP address, device information (including device identifiers), geo-location information, computer and network performance data, the URL that you are coming from and your navigation history in order to customize and personalize your experience on the Service, improve our Service and for statistical research purposes.

2. Use and Disclosure of Your Information

We will use your personal information to provide, maintain, and improve our Service and learn about our user base.

Identification and Verification

We will use your personal information to verify your identity and the information that you provide to us.

Account Administration

We may use your personal information to communicate with you about our Service and your Account and to provide you with technical support.

Coaching Sessions

We may share your personal information with other users in order to facilitate coaching sessions.

Education and Other Opportunities

We may share your personal information with trusted third-party partners that can offer you solutions and opportunities to help you with your education, learning and professional development.

Third-Party Service Providers

We may transfer your personal information to a third-party service provider for processing and storage. Whenever we engage a third-party service provider, we ensure that the information is properly safeguarded at all times at a comparable level of protection the information would have received if it had not been transferred. We may transfer your personal information to a third-party service provider outside of Canada. In the event that your personal information is transferred outside of Canada, the government, courts or law enforcement or regulatory agencies of that jurisdiction may be able to obtain disclosure of your personal information through the laws of that jurisdiction.

Legal Issues

We may use your personal information to detect, investigate, address and prevent fraudulent or illegal activities. We reserve the right to disclose your personal information as required by law, when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on us and to defend against legal claims. We may also disclose your personal information to investigate the breach of an agreement, including the Terms of Use.

Corporate Matters

We may disclose and share your personal information to explore and/or undertake a corporate transaction, including a merger, acquisition, amalgamation, IPO, reorganization or sale of Soach. Your personal information will be used and disclosed solely for the purposes related to the transaction and will be protected by security safeguards appropriate to the sensitivity of the information.

3. Anonymized Information

We reserve the right to use anonymized and aggregated information for product development, research and advertising and marketing purposes.

4. Retaining Your Information

If you want us to permanently delete your personal information from our servers, please send an email to legal@soach.com. We will ensure your information is deleted in a reasonable time after receiving that request.

So long as your Account remains active, we will preserve your personal information. We will retain any and all personal information that we are required to retain under any applicable laws for the full duration of time required under those laws. We may also retain any anonymized and de-identified information and continue to use this information in accordance with this Policy.

5. Keeping Your Information Secure

Your personal information will be protected by security safeguards appropriate to the sensitivity of the information. We will store your information on industry standard servers that we have selected. The servers we select to store information engage security software and generally accepted standards to protect personal information.

There is no guarantee against data breaches. However, we have taken reasonable measures to prevent a breach. In the event of a data breach, we will:

  • Notify users at the first reasonable opportunity of the breach; and
  • Immediately apply remedial measures.

6. Cookies We use “cookies” to collect information and improve the Service. A cookie is a small data file that we transfer to your computer or mobile device. We may use “persistent cookies” to save your user ID and login password for future logins to the website. We may use “session ID cookies” to enable certain features of the website, to better understand how you interact with the website and to monitor aggregate usage and web traffic routing on the website. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our website.

Soach may use the data collected from “cookies” and web browsers for its own purposes, both related to and unrelated to improving our Service. In the event we disclose this data to any third-party for any purposes, it will be used anonymously and stripped of any and all personal or identifying information.

7. Children and Minors

We do not knowingly collect, use or disclose personal information from children under the age of 13. If you are the parent or legal guardian of an individual under the age of 13 who may have provided us with personal information, please contact us to have this information removed.

8. Changes To This Privacy Policy If we decide to make material changes to our Privacy Policy, we will notify you and other users by placing a notice on our website www.soach.com/privacy-policy. You should periodically check www.soach.com/privacy-policy for updates.

9. Changing Your Information

Please contact us should you desire an update, correction or other change to your personal information, and we will respond to your request as quickly as possible. See below for contact information.

10. Contact Information

If you have any questions, comments or concerns please contact Soach's Privacy Administrator electronically at legal@soach.com or by telephone at (416) 456-4973.